Concept values its customers and respects your privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Concept recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we may share your information with third parties under certain circumstances.
Concept Enterprises, Inc.
Attn: Customer Service
338 Turnbull Canyon Road
City of Industry , CA 91745 .
What kind of information does Concept collect?
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties.
How does Concept use my information?
When you make an online purchase from Concept, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you may elect to sign up to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Concept customer service via email or by calling 888.830.1788. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, note that it may up to six to eight weeks to remove your from our list.
We may send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
Does Concept share my information with third parties?
We may contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
How do I access, edit or delete my information?
To access your information online, simply click 'My Account,' sign in, then choose the appropriate section review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up to four to six weeks to be reflected in your 'My Account' at Concept.
If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Concept customer service via email or by calling 626.968.8827. Please be sure to include your email address, full name and password.
How does Concept protect children's privacy?
Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
What about links to other Web sites and services?
Concept may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
Credit card safeguard
Our Security Safeguard
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. It is the best standard in Internet encryption technology, protecting your data as it is transferred to our servers.
If you would prefer to make your purchase via telephone, give us a call at 888.830.1788